Monday, July 13, 2015

The best feedback ever, part I

My business is now in its 17th year, and between my years on Ebay, then Etsy, public comments and personal notes, I have received a lot of feedback from both customers and colleagues, thankfully mostly good.

I save out and cherish some of the best feedback I’ve received, the kind of feedback that can lift me when my business (or life!) is in a slump. I hope you don’t mind my sharing some of these.

available from ElGranero on Etsy
I love your pics Maggie - you always give the impression of living in a beautiful, kind and glamorous world. 
I like denisebrain because she has a distinct, individual and funky flavor…and she seems to invite everyone else in for the fun, instead of trying to be cooler than her buyers.
One can easily put herself in place of denisebrain and imagine stepping out on the town.

available from Tranksandtravels on Etsy
Honestly one of the best (& nicest) vintage dealers around & exactly the kind of seller we should all strive to be! Beautiful merch, customer service beyond all expectations, exceptional attention to detail & a huge heart—a percentage of her sales goes to very worthy causes. I’m a huge fan! 
You are one of the truly rare people that touches folks right down to their hearts with just a smile. And what is truly wonderful is that your gracious spirit and concern for people is genuine. Your surprise at this honor just makes it all the more sweet. On top of that all of your hard work and attention to detail show your true character. 
available from DriftNiceties on Etsy
Even if you just need a mood lifter, window shopping at denisebrain will always bring a smile and thoughts of long gone eras. She makes us all realize we CAN turn back the clock to a brighter, classier, simpler time. 
I always check out what denisebrain is selling—she makes vintage look fresh, modern, classy and FUN!
sizing is dead on perfect, shipping and communication: best ever!!! 
Class Act, fabulous personality, exquisite/exciting clothing, unsurpassed service
Always a great source for vintage finds! Weekly shopping here is a must! 

available from RetroandRevamped on Etsy
Is that you modeling your own stuff? Okay, now I have to hate you...except, I can’t. You look like you’re having too much fun and feel so pretty, and it’s contagious! Makes me smile just looking at you.  
You have really inspired me. I came away from your site so happy! It was fun, thoughtful and very interesting, and I love pink! I have had a difficult time this week with new bidders and was about to give up—“I know you do not take returns because it doesn’t fit but your feedback will reflect my feelings” kind of totally awful stuff. Your listings were so refreshing and I loved the little monthly videos—adorable, and they made me laugh! So, I’m not quitting and I owe you all the credit, you really made MY day! When I get down from now on I am going to just go browse around your store for a few minutes and I’m sure it will pick me right back up! 

available from Mom2Will4Real on Etsy
Hi!  I buy quite a lot of vintage from the US but I really need to send a heartfelt personal “thank you” for the most beautifully presented, carefully packaged piece I’ve ever received! The time taken by you in treating this dress so tenderly has the effect of sprinkling fairy dust over it for the recipient—it’s really special! Just wanted to let you know that your superlative service is much appreciated and makes a huge difference.
I am such a huge fan of vintage and one picky dame about it as well. I just wanted to say I LOVE how your site is arranged, how you do your photos, the whole sh’bang is just so pretty and girly and well thought out. I love marketing and visuals and all that and you present such a lovely, polished front!...So, you need to know that I got so giddy and happy looking at your site and clothes and can’t wait ‘til I’m back up on my feet (recent new career path impeding my vintage shopping). Looking at your site gives me extra motivation, because I love nothing in the world more than vintage clothes!
Your descriptions of your vintage items are charming and accurate. You clearly are very knowledgeable and have an excellent sense of style, across all the different decades from which you hand pick these lovely outfits. I truly appreciate the service you provide and am 100% behind your eloquent “Why Wear Vintage” article. Don’t have a question. Just
wanted to voice some admiration.
available from ElGranero on Etsy
Maggie runs this shop as if her customers were her family, working hard to bring the best vintage “lost treasures” to we lucky buyers. She does not stop there. These items have to be in the best condition possible, washed or dry cleaned, wrinkles to a minimum and no horrid odors...That’s why Maggie is so refreshing, because she puts a lot of effort into her clothes and great, cheerful service. She means what she says about her treasures being “top drawer,” she would wear them herself. She goes to great lengths to put as much information about each and every item as possible in the description, that makes her store so fun and interesting to browse through! 
And what a fashion plate! The authentic presentation of these clothes complete with all the fashion accessories of the day bring out the true beauty of what you are buying. This gorgeous and romantic blouse was neatly folded, wrapped in tissue and beautifully boxed with designer pink ribbon, that surpassed any fine department store wrap. She takes pride in all she does for us, and I am proud to be her customer. First class all the way!

A little feedback from me to you: WOW. Thank you each so much for making what I do feel noticed and appreciated, and then taking the time to tell me with such personality and eloquence.

Some more of my favorite feedback tomorrow; thank you for indulging me!

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